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communication customer support french spanish english📋 Description
- Deliver high-quality support across chat, phone, and email
- Guide customers through the platform and build product knowledge
- Diagnose and resolve technical issues; escalate when needed
- Build relationships to drive satisfaction and long-term retention
- Listen actively and adapt communication to each customer
- Collaborate with Product, Engineering, and Customer Success to resolve complex cases
🎯 Requirements
- Fluent in French, Italian, Portuguese or Spanish plus strong English
- A second language (ideally Spanish or French) is a strong plus
- Minimum one year of experience in a customer-facing role
- Strong customer orientation; tailor communication to profiles
- Natural problem-solver; calm under pressure
- Empathetic, attentive, organized, proactive; manage multiple cases
🎁 Benefits
- Competitive salary with performance-based incentives
- Stock options with back-loaded vesting
- Comprehensive health insurance
- Flexible benefits for meals, childcare, transportation, and training
- On-demand salary access
- Book allowance and shared team library
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