Customer Experience: deliver service across channels (phone, email, chat, social).
Handle escalated issues and complex inquiries
Identify trends in complaints and feedback
Proficiency with CRM and customer service tools
Collaborate with product/engineering/growth/finance to resolve issues
Stay updated on industry trends in customer service

🎯 Requirements

GDS tools: Amadeus and Galileo
Ticketing, refunds, cancellations, reissues, PNR checks
Aviation/Flights industry background preferred
CRM software proficiency
Strong communication and problem-solving skills

🎁 Benefits

Collaborative, output-driven culture across teams
Opportunities to improve cross-sell and revenue per use
360-degree feedback from peers
Respectful, merit-based environment

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