Related skills
crm aviation ticketing gds amadeus📋 Description
- Ensure exceptional service across channels (phone, email, chat, social media).
- Handle escalated issues and complex inquiries.
- Identify trends in customer complaints and feedback.
- Proficiency with CRM software and CS tools; improve CX.
- Implement process improvements to boost productivity.
- Collaborate with other departments to resolve issues and stay updated on CS trends.
🎯 Requirements
- Strong expertise with GDS tools (Amadeus, Galileo).
- Understanding of ticketing, refunds, cancellations, reissues, PNR checks.
- Candidates preferred from flights/aviation industry.
- Stay up to date on industry trends and best practices in customer service.
- Experience collaborating with multiple departments to resolve issues.
- Ability to identify opportunities to improve the customer experience.
🎁 Benefits
- A collaborative, output-driven program across businesses.
- Improve cross-sell opportunities and revenue per use.
- 360-degree feedback from peers on your support of goals.
- Respect, that is earned, not demanded from peers and managers.
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