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data analytics stakeholder management logistics customer_service_operations📋 Description
- Influence upstream service and product design for effective ops
- Ensure frontline voices are heard in new services and workflows
- Support global ops leaders with performance, metrics, and reporting
- Coordinate and lead meetings to drive the global delivery OS
- Lead performance management and ops improvements across delivery
- Demonstrate leadership on Diversity, Belonging, Ethics, and service standards
🎯 Requirements
- 10+ years in contact center or CS ops including strategy and data programs
- BA/BS required; MBA or equivalent preferred
- Proven ability turning goals into actionable plans via influence
- Exceptional communication; adapt for engineers, product, analytics, execs
- Data-driven CS ops expertise; root cause analysis and optimization
- Global teams experience; thrives in fast-paced, ambiguous settings
🎁 Benefits
- Inclusion and belonging commitment; all qualified apply
- Disability-inclusive application and interview process; accommodations available
- Remote-eligible in Canada with provincial eligibility
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