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AtCrypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

Responsibilities

Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance;

Develop and implement access control workflows

Handle enquiries, IT request and assist in resolving and troubleshooting from internal users

Subordinate to the Line Manager, according to the approved Company’s organizational chart;

Communicate and interact with the Line Manager, other members of theirs or other departments of the Company;

Communicate and interact with employees or representatives of other individuals and legal entities and organizations, including institutions and supervisory authorities, if necessary;

Report the progress of the of the work to the Line Manager or to the CCO;

Configure and maintain our security infrastructure;

Test and evaluate emerging security solutions;

Executes other tasks related to the fulfillment of all described above.

Requirements

General IT Support experience including User laptop provisioning, maintenance, User Account Provisioning and deprovisioning is considered a plus;

Familiarity with Windows and MacOS operating systems. Linux would be an advantage;

Experience with Atlassian products, such as Jira for ticket-handling is a plus;

Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively;

Strong analytical and problem-solving abilities to diagnose and resolve IT issues efficiently and in a timely manner;

Past experience in IT support or a similar technical role is a plus.

You are also expected to:

Higher education in Computer Science, Information System or related disciplines is a must;

Experience in the field of fintech is not mandatory required;

Must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills;

Have basic knowledge of the applicable legislation in the field of financial technologies/services;

Have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;

Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly;

Must stand out with excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;

Interest in fintech and services and motivation to occupy the position;

Proficiency in both spoken and written English

Additional Information

#LI-Onsite

Life @Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks:

crypto.comvisa card provided upon joining

Our

Crypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

AboutCrypto.com:

Founded in 2016,

Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at

https://crypto.com.

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Crypto

IT Support Engineer