Corporate IT Intern

📋 Description

• Provide first level IT support for Windows and Mac hardware.
• Troubleshoot Microsoft software: install, configure, and fix issues.
• Deliver excellent customer service with clear communication.
• Document all support interactions and resolutions in the ticketing system.
• Create and update internal docs, FAQs, and how-to guides.
• Assist with laptop/desktop provisioning, peripherals, and basic diagnostics.

🎯 Requirements

• Pursuing/completed IT/CS diploma or degree.
• Some IT support exposure beneficial but not required.
• Basic familiarity with Windows and Mac OS, office apps, and networking (IP, Wi-Fi, VPN).
• Willingness to learn, good English, customer-friendly, and problem solving.
• Foundational certifications (Microsoft, ITIL) are a plus but not mandatory.

🎁 Benefits

• Hands-on IT service desk experience in a professional environment.
• Exposure to ITSM processes (incident, request, documentation).
• Mentorship from IT Service Desk Manager and team.