Collections Specialist

📋 Description

• Prepare, reconcile, and manage HomeMade package management fee invoices
• Reconcile and claim customer funds via PRODA per government rules
• Set up and close customer accounts; prepare exit statements and final reporting
• Establish and manage customer personal and government contribution accounts
• Coordinate funding transfers for inbound/outbound customer switches
• Conduct regular audits of customer files for accuracy and compliance

🎯 Requirements

• Experience in accounts administration or finance operations with high-volume processing
• Payments, invoicing, and reconciliations understanding
• Clear, professional written and verbal communication with customers
• Excellent attention to detail; ability to juggle priorities in a fast-paced environment
• Strong digital literacy; comfortable across multiple systems
• Problem-solving and analytical skills to resolve discrepancies
• Collaborative mindset and commitment to continuous improvement
• Experience in aged care, home care, or community services (desirable)

🎁 Benefits

• Hybrid workplace: mix of office and remote work
• Parental leave: 14 weeks primary, 6 weeks secondary
• Flexi Leave Days: one extra paid day per quarter
• Floating public holiday to celebrate important days
• Reward and Recognition program
• Diversity and inclusive culture