Related skills
routing decisioning cohorting rules_engines📋 Description
- Lead end-to-end program for real-time customer signals; in-person attendance required.
- Stand up API-exposed cohorts for decision engines; enable self-serve creation.
- Establish a resolution model; route tasks to teams and use secure channels.
- Drive staffing model; align supply to demand windows with WFM.
- Define program KPIs, dashboards, and operating reviews.
- Prioritize signals to reduce LTV loss, boost CSAT, and curb fraud.
🎯 Requirements
- 5+ years in program management across CX platforms, fintech, or e‑commerce.
- Proven real-time, data-driven program delivery: signal ingestion and cohorting.
- Strong execution leadership: roadmaps, dependencies, risk, outcomes.
- Experience defining SLAs/KPIs; tie levers to revenue and CX.
- Excellent communication and stakeholder management across levels.
- Technical awareness; ability to translate strategy into execution.
🎁 Benefits
- Base salary: 125,000 – 147,000 USD.
- Total compensation includes equity, bonus eligibility, and benefits.
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