Related skills
kyc auth0 2fa ach wires📋 Description
- Own day-to-day support quality across tickets and chat.
- Run a coaching cadence with feedback and follow-through.
- Build QA scorecards, rubrics, and consistent standards.
- Establish and report KPIs (CSAT, QA, first response).
- Design training modules to raise rep knowledge.
- Identify recurring issues and drive process improvements.
🎯 Requirements
- 4+ years in financial services in a support/ops role.
- Experience leading coaching and/or QA in a support environment.
- Strong client-facing judgment and communication.
- Ability to triage, prioritize, and execute in fast-moving env.
- Hands-on familiarity with KYC/CIP concepts.
- Experience supporting payments rails: ACH, debit, Apple Pay, wires.
🎁 Benefits
- Competitive salary & equity
- Unlimited PTO, Health, Vision, & Dental coverage
- 401(k) match
- Hardware setup (MacBook Pro + accessories)
- In-office lunch provided 5 days per week
- Complimentary snacks and drinks in office
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