Client Success Manager

Added
2 hours ago
Type
Full time
Salary
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Related skills

account management campaign management salesforce google analytics cross-functional collaboration

πŸ“‹ Description

  • Manage post-sale direct and programmatic campaigns; primary client contact.
  • Lead kickoff calls; serve as post-sale lead contact for stakeholders.
  • Monitor delivery, creative, and KPI performance with ad ops/planning teams.
  • Analyze metrics and provide optimization recommendations for retention/growth.
  • Troubleshoot tracking and reporting issues with ad ops to minimize discrepancies.
  • Proactively identify risks or opportunities; communicate with internal teams.

🎯 Requirements

  • 3+ years of experience in client success, account management, or digital advertising.
  • Experience at a digital publisher, agency, media company, ad tech company, or related.
  • Foundational understanding of the programmatic advertising ecosystem.
  • Familiarity with audience segmentation, targeting strategies, and digital measurement.
  • Experience managing client relationships and serving as a trusted day-to-day contact.
  • Experience collaborating with cross-functional teams in a fast-paced environment.
  • Familiarity with advertising/analytics platforms such as Salesforce, GAM, Google Analytics, Permutive, Operative, Parse.ly, Pressboard, Meta/Facebook, or similar tools.
  • Strong communication, presentation, organizational, and problem-solving skills.

🎁 Benefits

  • Base Salary: $80,000-$90,000
  • Eligible for an annual performance bonus
  • Flexible PTO, 10 company holidays, and 16 weeks of parental leave
  • Comprehensive medical, dental, and vision insurance plans
  • Matched and vested 401(k) plan
  • Resources for financial planning guidance, family planning services, mental health support, and EAP
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