Qualifications & Competencies

Minimum of 5 years of professional experience in a related field, ideally in B2B SaaS

Experienced in stakeholder management and stakeholder communications.

Experience with data visualisation tools to create reports and dashboards, able to articulate complex concepts in a clear and concise manner

Effective planning and organizational skills

Proficient in decision-making, analysis, and problem-solving, with the ability to multitask

Experience working in a highly collaborative, dynamic, and team-oriented work environment

High level of general technical understanding

Understanding of best practice business processes

Easily adopts to new technology

Problem solving capabilities, attention to detail, data handling skills

Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences

Understanding of user experience

Experience of working with large volumes of data

Experience training and supporting users

Knowledge of scripting languages (e.g., SQL) preferred

Experience with Salesforce preferred

Proficient in MS Office (primarily Excel)

Experience in Customer Experience measurement preferred

Experience with a VoC tool preferred

Proven ability in driving awareness and understanding of customer experience opportunities - someone who can explain both the ‘what’ is happening and the ‘why’ it is happening.

Cision

Manager, CX Insights