Case Resolution Specialist I

📋 Description

• High-level customer service through one-call resolution.
• Primary contact for patients and caregivers restoring services.
• Manage intake and onboarding for patients and caregivers.
• Enroll patients and caregivers onto FreedomCare program.
• Navigate e-Paces and health plan portals for eligibility and authorization.
• Maintain detailed patient and caregiver case notes.

🎯 Requirements

• 2+ years experience in high-volume inbound/outbound customer service.
• Experience with Salesforce or other CRM.
• Strong verbal and written communication; empathy and active listening.
• Proficient computer skills; fast typing; multitasking.
• Ability to document case statuses with detailed notes in Salesforce.
• Bilingual in Spanish or other languages desirable.

🎁 Benefits

• Competitive compensation.
• Medical benefits.
• Retirement plans.
• Wellness programs.
• Fun company events.
• Ongoing learning opportunities to grow your career.