Handle high-volume calls dealing with HR inquiries and care requests
Follow up with patients, caregivers, and health plans for time-sensitive inquiries
Maintain exceptional customer service; ensure quality call reviews
Input accurate data of sensitive information in CRM
Conduct status reviews by phone to ensure service delivery
Screen patients and caregivers for programs and benefits

🎯 Requirements

Full-time, in-office Pittsburgh position (5 days/week)
Previous experience in a customer service environment
At least 1 year in high-volume inbound call center
Experience with CRMs/workforce tech — Salesforce, Medflyt, Verint
Empathy, active listening, and patience
Strong verbal and written communication, time management

🎁 Benefits

Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities
Career development support
Inclusive, diverse workplace

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