Related skills
mobile customer service data entry scheduling telephony📋 Description
- Manage onboarding for AFC caregivers
- Create/modify caregiver schedules in FreedomCare's scheduling app
- Be first contact for app issues and caregiver questions
- Escalate issues identified in Daily Notes
- Coordinate in-home visits and caregiver training
- Provide exceptional customer service for patients and caregivers
🎯 Requirements
- Must commute to Charlestown office 3x/week (hybrid)
- Experience in high-volume inbound/outbound call centers
- Strong customer-service mindset with empathy
- Proficient with web, telephony, and mobile tech
- Excellent written and verbal communication
- Detail-oriented with strong time management and teamwork
🎁 Benefits
- Medical, dental, vision benefits
- Retirement plans
- Wellness programs
- Ongoing learning and career development
- Inclusive, supportive workplace culture
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