Senior Customer Success Manager, Enterprise

Added
11 days ago
Type
Full time
Salary
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Related skills

forecasting saas renewals enterprise sales performance management

📋 Description

  • Build multi-quarter success plans linking use cases to value.
  • Partner with executives to align CaptivateIQ with strategic initiatives.
  • Lead business reviews and planning sessions to drive renewals/expansion.
  • Mitigate churn by aligning product, engineering, and services with stakeholders.
  • Develop relationships across global teams from admins to CROs/CFOs.
  • Bridge business and technical discussions on workflows and integrations.

🎯 Requirements

  • 5+ years in CSM/AM in B2B SaaS; 2+ years with $100K+ ARR
  • Proven renewals/expansions in global orgs
  • Strong executive presence; frame technical/financial narratives for C‑suite
  • Comfortable with product architecture and integrations
  • Proficient in account planning, forecasting, value realization
  • Bonus: Sales Performance Management or RevOps exp

🎁 Benefits

  • US-only medical, dental, and vision coverage
  • Flexible vacation and quarterly mental health days
  • Anniversary stipend for travel/home
  • Annual stipends for professional development and caretaking
  • US-only 401k plan
  • Latest Apple products to help you do your best work
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