Related skills
customer service healthcare pharmacy knowledge base data privacy📋 Description
- Receive inbound calls to resolve patient, doctor, and insurer issues
- Provide patient care to support pharma programs and triage as needed
- Strive to meet and exceed structured performance targets
- Document all call details per operating procedures
- Use Knowledge Base to resolve inquiries
- Maintain confidentiality of patient and proprietary information
🎯 Requirements
- High school diploma or GED; Bachelor's degree preferred
- Customer service or inbound call center experience required
- Healthcare/pharmacy industry experience preferred
- Strong verbal and written communication skills
- Technical aptitude and ability to learn new software
- Passion for providing top-notch patient care
🎁 Benefits
- Medical, dental, and vision insurance plans
- 401(k) retirement plan
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
- Free shuttle service
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