Call Center Specialist

📋 Description

• Connect with patients via phone, email, and chat to guide enrollment and fulfillment
• Outbound outreach to help patients complete key steps
• Coordinate between patients, providers, and insurers to resolve issues
• Verify insurance, coordinate benefits, and assist with financial programs
• Support pharma program requirements; triage clinical questions to pharmacists
• Research and resolve issues using internal tools
• Document interactions accurately for a seamless experience
• Meet goals for quality, productivity, and patient satisfaction
• Identify trends and share feedback to improve processes
• Maintain confidentiality; comply with HIPAA policies
• Continuously learn and adapt to new products and workflows

🎯 Requirements

• High school diploma or GED; Associate/Bachelor’s a plus
• Prior customer service in retail, call center, or similar is a plus
• Strong verbal and written communication
• Comfortable with new tech and systems
• Strong problem-solving and attention to detail
• Able to manage multiple priorities in fast pace
• Curious, adaptable, eager to learn
• Self-starter with ownership and accountability
• Passion for helping others and high-quality patient care
• Able to work collaboratively across teams

🎁 Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend onsite
• Free shuttle service and onsite parking
• Pre-tax transit benefits