Related skills
quality assurance sla automation bots digital cx tools📋 Description
- Manage day-to-day contact center performance and service delivery.
- Lead people management, coaching, and performance reviews.
- Ensure quality, CSAT, and adherence to SOPs and policies.
- Drive process improvements and automation opportunities.
- Coordinate with Product, Tech, Risk, and Ops teams.
🎯 Requirements
- Graduate or postgraduate degree.
- 2-4 years in contact center operations.
- BFSI/Fintech/Payments/E-commerce background.
- Exposure to automation, bots, and digital CX tools.
🎁 Benefits
- Collaborative, outcomes-driven program across teams.
- Improve cross-sell opportunities, revenue per user.
- 360-degree feedback from peer teams.
- Respect and professional teamwork culture.
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