Broker Experience Manager

Added
1 hour ago
Type
Full time
Salary
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Related skills

community slack customer success onboarding webinars

πŸ“‹ Description

  • Manage relationships with a portfolio of business brokers
  • Run regular check-ins to understand deal pipelines, challenges, and opportunities
  • Provide practical coaching on workflows, platform usage, and best practices
  • Build trusted relationships and proactively identify risks or growth opportunities
  • Collect broker feedback through conversations and surveys
  • Lead onboarding for new brokers through live walkthroughs

🎯 Requirements

  • Highly relationship-driven and energized by working closely with customers
  • Organized operator who can manage many conversations and follow-ups
  • Strong communicator - comfortable leading calls, trainings, and written content
  • Tech-savvy and quick to learn new tools and workflows
  • Customer-first mindset with the ability to give honest, constructive guidance
  • 2–5+ years in Customer Success, Relationship Management, Community, or similar roles

🎁 Benefits

  • Medical benefits
  • Early-stage equity
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