Who You Are

brightwheel is seeking an experienced fraud, risk and compliance expert to lead our Payment Operations Team. This is an incredible ownership opportunity! Come build and lead your own team that is responsible for protecting brightwheel and brightwheel customers from fraud and for supporting customers with complex issues related to payment processing. You will be the go-to expert for the entire company on all things Payment Operations. The ideal candidate has built and led teams in this functional area before. You have experience at a fintech startup. You are comfortable with autonomy, ambiguity and high levels of responsibility in an area with no room for mistakes. You are excited to create the long-term vision and roadmap and even more excited to execute on every part of that vision from bringing in and setting up new tools to hiring new team members to working cross-functionally with Product, Support and other teams to ensure a phenomenal user experience.

What You’ll Do

Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity

Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms

Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc.

Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products

Partner with Product and Engineering to constantly improve the user experience

Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)

Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)

Qualifications, Skills, & Abilities

8+ years relevant experience - payment operations, fraud, etc.

3+ years managing teams

Understanding of payment processing platforms - money movement, regulations, etc.

Demonstrated excellence in written/verbal communication, prioritization, and problem-solving

Technical ability to pull data and setup/integrate new tools independently (SQL/other)

Comfort with ambiguity and a fast-paced startup environment

More experienced candidates are welcome to apply

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter.

Brightwheel

Manager, Payment Operations