Build and maintain short- and long-term forecasts for contact center and pharmacy ops.
Identify drivers influencing volume (demand, seasonality, launches).
Translate forecasts into capacity and staffing plans balancing efficiency and service levels.
Partner with Operations, Finance, and HR to align hiring with growth.
Develop dashboards and reports to communicate insights to leadership.
Collaborate with WFM and Product/Engineering to optimize forecasting tools.

🎯 Requirements

4–6+ years forecasting, analytics, or workforce planning in healthcare or contact center.
Bachelor’s degree in Mathematics, Statistics, Economics, Operations, or Data Science.
Advanced Excel/Google Sheets, SQL, Python, Tableau; forecasting techniques.
Strong quantitative reasoning, data modeling, and problem solving.
Ability to translate data into clear, actionable insights; strong communication.
Curious, adaptable, and proactive; thrives in fast-paced environments.

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