Bilingual (Spanish/ Cantonese/ Korean/ Vietnamese ) Customer Support Specialist II (Onsite-Pittsburgh)
Related skills
bilingual spanish healthcare pharmacy korean📋 Description
- Own and resolve patient, provider, and insurer inquiries via phone, email, and chat.
- Provide high-quality care while navigating pharma program requirements.
- Meet and exceed structured performance and quality targets.
- Serve as SME for workflows, systems, and program nuances.
- Support peers by sharing best practices and reinforcing quality.
- Document patient interactions thoroughly per procedures and compliance.
🎯 Requirements
- Two years of call center or customer service experience; HS diploma.
- Associate or Bachelor’s degree is a plus.
- Bilingual: Spanish, Cantonese, Korean, or Vietnamese; strong English.
- Healthcare or pharmacy industry experience preferred.
- Advanced technical aptitude; able to navigate complex systems.
- Strong documentation, communication, and independent judgment.
🎁 Benefits
- Medical, dental, and vision insurance plans.
- 401(k) retirement plan.
- Daily meal stipend for onsite marketplace.
- Pre-tax transit benefits and free onsite parking.
- Free shuttle service.
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