Bilingual (Spanish/ Cantonese/ Korean/ Vietnamese ) Customer Support Specialist I (Onsite-Pittsburgh)
Related skills
customer support bilingual spanish healthcare korean📋 Description
- Handle inquiries via phone, email, and chat for patients, doctors, and insurers.
- Provide patient care to support pharma programs and triage to appropriate teams.
- On-site in Pittsburgh, PA; full-time, EST shifts.
- Strive to meet and exceed structured performance targets.
- Document all contact details to ensure timely, seamless support.
- Maintain confidentiality of patient and proprietary information.
🎯 Requirements
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong English.
- High school diploma or GED; associate's or bachelor's degree a plus.
- No prior customer service experience required; strong aptitude.
- Strong verbal and written communication skills.
- Fast learner with technical aptitude and ability to learn complex software quickly.
- Comfortable working with ambiguity and shifting priorities.
🎁 Benefits
- Medical, dental, and vision insurance plans that fit your needs.
- 401(k) retirement plan.
- Daily meal stipend for onsite marketplace.
- Pre-tax transit benefits and free onsite parking.
- Free shuttle service.
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