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customer service bilingual healthcare knowledge base data privacy📋 Description
- Receive inbound calls to resolve issues for patients, doctors, and insurers.
- Provide patient care to support pharma programs and triage to appropriate teams.
- Strive to meet and exceed structured performance targets.
- Document call information and data findings per operating procedures.
- Utilize Knowledge Base materials as foundation for resolving inquiries.
- Maintain confidentiality of patient and proprietary information.
🎯 Requirements
- Bilingual proficiency: Spanish, Cantonese, Korean, or Vietnamese with strong English.
- High school diploma or GED required; Bachelor's degree strongly preferred.
- Customer service or inbound call center experience required.
- Strong verbal and written communication skills.
- Strong technical aptitude and ability to learn complex new software.
- Ability to work with peers in a team and cross-functionally.
🎁 Benefits
- Medical, dental, and vision insurance plans
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
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