Bilingual Cantonese - Customer Support Specialist, Call Center - ON SITE

📋 Description

• Receive inbound calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to support pharma programs and triage to appropriate teams
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices

🎯 Requirements

• Bilingual Cantonese required, with strong command of the English language
• High school diploma or GED required; Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus

🎁 Benefits

• Medical, dental, and vision insurance plans
• 401(k) retirement plan
• Paid time off, sick time and holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking