Senior Technical Program Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

We’re looking for a passionate and driven individual to join our Technical Program Management team in BetterUp’s Research & Development organization. The ideal candidate has a track record of successfully owning high business-impact projects from inception to execution and rollout. You will be responsible for driving multiple product-led programs and projects, as well as managing dependencies and stakeholders from our partner teams. Your ability to handle ambiguity, make informed decisions, and create clarity for teams will be crucial in delivering successful outcomes for our customers. The ideal candidate will have a proven track record in program management, exceptional communication and leadership skills, strong project management expertise, and the ability to influence and inspire cross-functional teams. (Past product or engineering management experience is a plus.).

This role offers a great opportunity for you to support an innovative organization, shape the growing technical program management function, and utilize your talent for efficient program execution. As a team, we will deliver new products that surpass our customers' expectations. If you are passionate about helping people reach their full potential, thrive in a fast-paced startup environment where you can contribute to building the future, and have a love for project management and operational excellence, then this role is perfect for you.

What you’ll do:

• Bias towards impact - Set an example by demonstrating the values and behaviors promoted by the organization. Provide guidance and advice on direction and operations.
• Impact business priorities and deliver customer value by managing multiple programs and projects, ensuring successful delivery and achievement of desired outcomes.
• Bring clarity to complex scenarios by acting autonomously as a representative for your area. Make informed decisions and provide guidance to your wider team. Foster collaboration, communication, and trust among team members, while encouraging diversity and inclusion.
• Set clear priorities and establish timeline expectations across multiple teams and organizational objectives, without hampering productivity. Utilize industry-standard tools creatively to solve problems and improve project efficiency.
• Build strong cross-functional bridges with stakeholders from external teams, fostering collaboration and effective communication. Demonstrate exemplary written and verbal communication skills, acting as the initial point of contact for stakeholders.
• Raise the visibility of risks and manage dependencies, balance risks, and prevent threats.
• Using the sum of your strengths, unlock our team's abilities to execute with excellence!

If you have some or all of the following please apply: 

• 5+ years of experience in program management, management consulting, product or business operations
• Bachelor's degree in a relevant field or equivalent practical experience.
• Experience working with Product, Design, Engineering and Data teams with a thorough understanding of product and software development processes
• Proven, illustrated track record of successfully delivering complex programs, projects, or products at scale
• Strong decision-making abilities, capable of resolving critical problems.
• Strong leadership skills, including collaboration, relationship-building, bridging gaps between teams, influencing without authority, and demonstrating empathy towards business stakeholders.
• Strong influencing and negotiation skills, able to drive multiple work streams towards goals without relying on authority
• Demonstrated commitment to fostering teamwork and trust
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate to diverse audiences
• Strong ownership, urgency, and drive. Willing to dive into details to understand and drive programs.
• Excellent attention to detail and understanding of the impact when changes occur to scope or timeline.
• JIRA/Confluence experience required

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $128,450 – $218,100. 

If you live in New York, the base salary range for this role is: 

$145,400 – $218,100: New York City

$136,900 – $205,300: Nassau, Newburgh

$128,450 – $192,700: Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]

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