Related skills
crm salesforce google workspace zendesk multichannel📋 Description
- Provide client support across email, chat, and phone.
- Resolve complex client issues including billing and eligibility.
- Follow knowledge bases and processes per contact reason.
- Meet quality standards and SLAs for first reply and resolution.
- Escalate critical cases to leadership when SLAs are breached.
- Gather feedback to identify trends and inform improvements.
🎯 Requirements
- High School or Technical school; degree a plus.
- CX experience in multi-channel (email, chat, and phone).
- CRM knowledge: Zendesk and Salesforce.
- Excellent grammar and computer skills; Google Workspace a plus.
- Native German and proficient English.
🎁 Benefits
- Free Gold membership with onsite gyms and wellness resources.
- Health insurance.
- Flexible hybrid/remote options with home-office stipend.
- 25 days paid leave per year, with tenure-based increments.
- 100% paid parental leave with ramp-back options.
- Career growth through internal opportunities and learning.
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