Related skills
salesforce terraform aws python sip📋 Description
- Ensure customer success building and launching Amazon Connect solutions.
- Assess tech and audits to move to CCaaS AWS Connect, improving agent efficiency.
- Facilitate business process reviews to capture requirements.
- Educate customers on AWS value; participate in architectural discussions for cloud deployment.
- Lead discovery; build ROIs and present ROI estimates.
- Translate requirements into contact center design using AWS services.
- Oversee and mentor teams delivering Salesforce and AWS cloud solutions on time and budget.
- Liaise between tech teams and stakeholders; manage priorities.
- Drive best-practice contact center design across delivery.
- Manage all aspects of project and customer communications.
- Deliver end-user training and documentation.
- Exercise independent judgment; lead enterprise projects with minimal direction.
- Lead vision and strategy discussions with contact center leadership.
🎯 Requirements
- Customer-facing contact center experience
- Advanced AWS cloud architecture knowledge
- Salesforce Service Cloud familiarity
- IaC using AWS CDK and Terraform
- WebRTC and SIP protocols and API integration
- Hands-on scripting experience (Python, Java, Node.js)
🎁 Benefits
- Remote and in-person options with flexible culture
- Travel up to 25% for client work
- Collaborative leadership; exec town halls
- Team celebrations and events
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