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salesforce terraform cloudformation aws api integration📋 Description
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct tech assessments to move to CCaaS on AWS Connect.
- Translate requirements into contact center design using AWS best practices.
- Oversee and mentor technical teams to deliver on time and on budget.
- Liaise between technical teams and business stakeholders; manage expectations.
- Lead vision and strategy discussions with contact center leadership.
🎯 Requirements
- Customer-facing contact center experience.
- Integrations across WFM, CRM, and contact center solutions.
- API integration experience.
- Hands-on scripting: Python, Java, Node.js.
- Advanced AWS cloud architecture knowledge.
- Salesforce Service Cloud familiarity.
- Contact center product knowledge (Genesys, Cisco, Twilio).
- Automation tools/CI/CD (Jenkins, GitLab, CodeDeploy).
🎁 Benefits
- Remote-friendly with optional travel to offices.
- Travel up to 25% for select roles.
- Flexible schedule; trust-based culture.
- Collaborative environment with executive town halls.
- Team celebrations and fun activities.
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