Related skills
salesforce aws lambda api integration sip📋 Description
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct ROI-focused assessments to justify CCaaS AWS Connect migration.
- Facilitate business process reviews to capture customer requirements.
- Educate customers on AWS value and participate in architectural discussions.
- Lead discovery to build ROIs and deliver ROI presentations.
- Translate requirements into contact center designs using AWS best practices.
🎯 Requirements
- Customer-facing contact center experience.
- Experience integrating WFM, CRM, and contact center solutions.
- Experience with WebRTC and SIP protocols.
- Hands-on scripting/coding (Python, Java, C#, .NET, Node.js).
- API integration experience.
- AWS cloud services and cloud architecture knowledge.
🎁 Benefits
- Remote and in-person options available.
- Travel up to 25% for certain roles.
- Flexible schedule and trust-based culture.
- Collaborative environment with executive town halls.
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