Associate Director, Customer Success Operations

Added
6 days ago
Type
Full time
Salary
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Related skills

jira asana ai gdpr iot

πŸ“‹ Description

  • Lead deployment projects for video safety tech from planning to post-deployment support.
  • Develop and maintain project plans, comms strategies, and milestone tracking.
  • Collaborate with engineering, product, sales, and clients to define scope and resolve issues.
  • Coordinate with Field Engineers for hardware install and software config; integrate with existing systems.
  • Manage stakeholder expectations: site assessments, client training, and handover docs.
  • Identify and mitigate risks, including data privacy and regulatory compliance.

🎯 Requirements

  • 15+ years of project management experience; at least 3 years in tech deployments (video surveillance/IoT).
  • Proven track record managing multiple projects in fast-paced env; budget oversight and team coordination.
  • Strong knowledge of CCTV, AI analytics, cloud storage; deployment tools Asana, Jira, MS Project.
  • Excellent communication, organizational, problem-solving; explain tech to non-technical.
  • PMP certification or equivalent highly preferred.
  • Bachelor's degree in IT, Engineering, Business, or related field; equivalent experience considered.

🎁 Benefits

  • Company equity
  • Company-paid health, dental, and vision coverage for you and dependents
  • Generous PTO and sick leave
  • 401(k) with company match
  • Disability, life insurance, and ancillary benefits
  • And much more
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