Associate Director, Client Success

📋 Description

• Lead and manage Client Success team delivering campaigns end-to-end
• Oversee post-sale campaign elements from kickoff to final reporting
• Drive cross-functional coordination across partnerships, creative, events, ad ops
• Ensure high-quality media strategies aligned with client KPIs
• Translate performance into actionable client insights and recommendations
• Help scale internal processes and product workflows within CS

🎯 Requirements

• 7+ years in digital media account management
• 2+ years leading an account management or revenue team
• Growth mindset; thrives in fast-paced, collaborative env
• Strong prioritization and decision-making; autonomous
• Lead by example; client-first service and quality
• Proficiency in Google Slides, Sheets, and Docs
• Experience in account management, customer support, media planning, ad ops

🎁 Benefits

• 401(k) with employer match
• Comprehensive health, BCBS PPO options; HSA contrib
• Dental and vision coverage
• Paid parental leave; generous vacation and holidays
• $100 monthly work-from-home stipend
• Flexible work environment and inclusive culture