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About Array

Array is a forward-looking technology company partnering with customers to drive value through software solutions. This is a remote role for candidates based in the USA or Canada.

Role Overview

We are seeking an Account Manager to manage a portfolio of North American customers, drive renewals and expansions, and ensure customer success. You will collaborate with cross-functional teams to deliver outcomes and represent Array with professionalism and integrity.

Responsibilities

Build and maintain strong relationships with assigned accounts
Understand client objectives and success metrics; map how Array's products help achieve them
Manage renewal processes and identify upsell opportunities
Collaborate with Sales, Product, Engineering, and Support to resolve issues and drive results
Monitor account health, usage, and satisfaction; report on metrics
Provide feedback on product needs and market trends to internal teams

Requirements

3+ years in account management, customer success, or SaaS sales
Excellent communication, negotiation, and presentation skills
Proven track record of achieving revenue targets and renewals
Ability to work effectively in a remote, North America-focused environment
Familiarity with CRM tools (e.g., Salesforce) and data-driven decision making

Nice to Have

Experience in technology or software industry
Experience with ARR/MRR metrics and upsell strategies

Benefits

Remote-friendly work environment
Competitive compensation
Health benefits
Flexible time off

Array