Related skills
analytics vendor management mis regulatory compliance tele-calling📋 Description
- Manage end-to-end collections across delinquency buckets
- Lead on-ground and tele-calling teams; ensure portfolio health
- Drive resolution strategies and improve early/late bucket outcomes
- Oversee field collections, risk control, and governance
- Lead teams and vendor management; allocate portfolios and targets
- Track KPIs: CE%, RPC, PTP, and dialer metrics
🎯 Requirements
- Strong expertise in collections strategy (early & late buckets)
- Proven leadership experience managing large teams and vendors
- Analytical MIS and reporting skills
- Knowledge of RBI regulations and compliance frameworks
- Excellent communication, negotiation, and problem-solving skills
- Ability to drive performance in high-pressure, target-driven environments
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