Proactively monitor, validate and troubleshoot issues via the monitoring platform.
Adhere to SLAs for initial response and timely resolution via phone or email.
Perform system and application health checks to ensure smooth operation.
Work in staggered shifts, including one weekend (Saturday or Sunday).
Rotate between morning and afternoon shifts in India region.
Log and track cases with detailed documentation through the issue lifecycle.

🎯 Requirements

Passion for helping customers succeed.
Excellent verbal, written and interpersonal communication.
Strong diagnosis and problem-solving abilities.
Strong knowledge of Linux and application support.
Time management and critical thinking skills.
Proficient in CRM systems and Microsoft business applications.

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