Are you ready to join our digital revolution journey?

Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Are you a driven media professional with a passion for digital marketing? Are you excited about working in a supportive and dynamic international team that rewards outstanding performance?

We are looking for an outstanding Senior Account Manager (Senior Client Solutions Manager) to join our team in Kuala Lampur, Malaysia. In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution.

This role is only open for locals based in Malaysia with a strong hold over the local language.

Main Responsibilities:

Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review

Onboarding new clients & upselling the existing ones

Understanding the key customer needs and requirements

Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

Ensuring the correct products and services are delivered to customers in a timely manner

Serving as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Playing an integral part in generating new sales that will turn into long-lasting relationships

Skills & Experience:

Profound comprehension of the local advertising ecosystem, including a comprehensive understanding of key players and stakeholders within the industry.

5+ years of Account management focused on large accounts: nurturing and enhancing customer relationships

Experience with online advertising, analytics, and social media and Analytical tools (Excel, Google Sheets, Ads Platforms)

Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels

Excellent organizational skills

What Will Make Us Really Love You:

You have an eye for detail

You have the ability to manage large customer relationships, and manage through conflict, driving groups to collective business decision

You are an efficient communicator internally and externally with excellent communication skills in English

You have the ability to prioritize and are comfortable managing multiple sales pitches and projects

What You’ll Love About Us:

We care about your individuality by giving you freedom to grow and create within the company, regardless of your position

Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world

Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising

Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

Additional Information

#ALEPH #HTTPOOL

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

Aleph

Senior Client Solutions Manager (Twitter)