Customer Success Manager, SME Campaign

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis campaign management customer success email webinars

📋 Description

  • Identify high-value accounts in existing client base.
  • Design multi-channel campaigns to drive activation.
  • Engage clients to understand needs and upsell opportunities.
  • Analyze campaign performance and optimize strategies.
  • Collaborate with Sales, Product, and Marketing teams.

🎯 Requirements

  • Hunter Mentality: Self-starter to identify high-value clients.
  • Customer Engagement: Deliver exceptional customer experiences.
  • Strong Communication Skills: English and Mandarin proficiency.
  • Problem-Solving Abilities: Address and resolve customer issues.
  • Data Affinity: Comfortable with data analysis and trends.
  • Channel Expertise: Knowledge of email, in-web notifications, push, and webinars.
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