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customer success saas renewals ai cross-functional collaboration📋 Description
- Own retention and expansion for 45+ SMB accounts post-sale.
- Proactively engage customers ahead of renewals or when upsell signals appear.
- Identify gaps in adoption and value realization, then fix them.
- Partner with Finance, RevOps, and Go-To-Market to deliver a positive customer experience.
- Use AI and automation to raise the quality and speed of execution.
🎯 Requirements
- 2+ years in a B2B SaaS Sales or Customer Success with renewals/expansion
- Exceptional organization and process discipline
- Strong objection handling; turn tough conversations into paths forward
- Ability to operate with clarity under ambiguity and move fast
- Customer-first mindset with a collaborative, solutions-oriented approach
- Clear, professional written and verbal communication
🎁 Benefits
- Remote-flexible with access to co-working spaces
- Competitive compensation and equity
- Comprehensive healthcare coverage for you and your family
- WFH stipends and wellness support
- Flexible time off
- Paid parental leave
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