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account management saas renewals ai b2b📋 Description
- Own the customer lifecycle across onboarding, adoption, renewal, and expansion.
- Drive expansion by identifying in-year upsell opportunities.
- Partner on value with stakeholders to ensure measurable outcomes.
- Mitigate risk by monitoring health signals and executing retention strategies.
- Use data and AI to analyze accounts and sharpen expansion and retention.
- Collaborate cross-functionally with Product, Marketing, and Sales to build account plans.
🎯 Requirements
- Proven account management experience (3–5 yrs) in SMB to mid-market.
- Quota achievement: consistent renewal and expansion results.
- Consultative approach: be a trusted advisor, not just a vendor contact.
- Commercial acumen: comfortable with renewals, pricing, and contracts.
- Tech-forward mindset (Required): quick to adopt AI tools to enhance client engagement.
- Adaptable and self-directed: organized and proactive.
🎁 Benefits
- Competitive base salary + performance-based bonus
- Comprehensive health, dental, and vision benefits
- Flexible, remote-first work environment
- Meaningful work with direct impact on revenue and customer success
- A culture that invests in your growth and development
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