Account Manager

📋 Description

• Scale the NAM footprint: join a top team to grow NA mid-market share.
• Land and Expand: land new business via PLG/inbound, then expand with the AM.
• Process transformation: help 200-500 employee firms move from manual to AI-driven Make.
• Strategic value and relationship building: conduct business reviews with white-glove accounts for ROI.
• Churn defense and health: monitor account health to ensure long-term retention.
• Forecast and pipeline management: maintain expansion forecasts weekly for NAM leadership.
• Evangelize the Builder Mindset: represent Make at NA events to showcase visual automation.

🎯 Requirements

• Proven SaaS experience: 3+ years as AE/AM, preferably at high-growth scale-ups.
• Expansion specialist: proven upsell quotas and ability to find next use case.
• AI and automation literacy: curious about how things work; excited by AI and automation.
• Strategic multi-threading: build relationships across IT, Ops, Marketing.
• Data-driven and technical: CRM and sales tools mastery (Salesforce, Salesloft, LinkedIn).
• Growth mindset: thrives in fast-paced env and shares wins.
• Game On attitude: high energy, self-directed, multitask in a scaling role.

🎁 Benefits

• Multinational team shaping automation.
• Growth opportunities and mentorship.
• Competitive comp with RSU, healthcare, PTO.
• Autonomous, innovative teams culture.
• Employee resource communities for connection.