Account Manager

📋 Description

• Oversee the full customer lifecycle: onboarding, activation, adoption, and growth.
• Work with implementation managers to ensure use cases are implemented.
• Expand accounts into new product SKUs and grow usage.
• Communicate program status to executive buyers and stakeholders.
• Define value roadmaps for every account; tie milestones to ROI.
• Collaborate across marketing, sales, and revenue teams to remove friction.

🎯 Requirements

• 3-6 years in Account Management or Customer Success at a B2B SaaS company.
• Proven ability to manage a portfolio and deliver onboarding, adoption, and expansion.
• Experience with value-based selling and communicating ROI to executive stakeholders.
• Strong understanding of GTM functions and familiarity with revenue and marketing data.
• Comfortable with high-touch and tech-touch motions across customer segments.
• Cross-functional collaboration and drive alignment around customer outcomes.

🎁 Benefits

• In-person culture at SF HQ, five days a week.
• Fast-growing, category-defining product to work on.
• Equal Opportunity Employer with an inclusive environment.
• Opportunity to shape outcomes with a customer-focused team.
• Collaborative cross-functional environment across marketing, sales, and revenue.
• Growth-driven company with strong backing.