Zingtree

Elevate contact center agent productivity through conversational workflow software. You can embed the flows you create inside of where your agents work to improve call compliance and agent ramp time. Zingtree offers five core features: No code authoring tool enables your support team to build, review and publish changes to conversational workflows in real time, without requiring assistance from IT. Advanced reporting allows you to leverage our advanced reporting to optimize your scripts and manage team performance. Native integrations enables you to embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen. DecisionEngine™ allows you to integrate sophisticated logic into your conversational workflow, so your agents always have the right answer at the right time no matter how complex the issue is. Automated triggers can initiate actions like SMS, emails, webhooks and escalations based on triggers and responses within your conversational workflow.