Jobs at Appcues

Billing Analyst We’re seeking a Billing Analyst to join our growing Finance team and help us keep things running smoothly behind the scenes. In this role, you’ll manage our end-to-end billing and collections processes, partner with cross-functional teams, and contribute directly to a positive customer experience through accurate invoicing, proactive support, and smart process improvements....

At Appcues, our Account Executives, Solutions Engineers, Account Managers, Customer Success, and Customer Support teams work together to help our customers adopt Appcues and create great user experiences. The CX teams at Appcues help customers solve real, technical problems while creating the revenue streams that help the company and our customers drive product adoption.Role OverviewAs a G...

VP of Customer ExperienceWe are recruiting a VP of Customer Experience to lead our Customer Success and Support organization and elevate how we serve our existing customers.This Leader WillOwn our overall Gross Revenue Retention (GRR)Manage a team of 15 across CS and SupportEnsure customers are onboarded, activated, and consistently see measurable ROIBuild scalable, yet consultative system...