Provide phone/email support to debug complex security/network issues (Tier III).
Collaborate with Engineering; assist customers with testing and troubleshooting.
Reproduce customer issues to verify problems; give feedback to Eng/Operations.

🎯 Requirements

4+ years in technical support or related area
University degree in IT or related field
Proficient in troubleshooting and working with customers
In-depth understanding of enterprise networks and TCP/IP with packet captures
Experience with HTTP, proxies, SMTP, DNS, LDAP, and FTP
Open source admin: Windows, Linux, FreeBSD; Wireshark

🎁 Benefits

Various health plans
Vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot