Provide second-line phone/email support to debug complex security/network issues.
Partner with Engineering to assist customers with testing and troubleshooting.
Reproduce customer issues to verify problems and provide feedback to Engineering.
Create entries in our support database documenting incident resolutions not in KB.
Understand product direction and use-cases to inform product changes.

🎯 Requirements

Bachelor's degree in CS, Engineering, or related technical field
4–8 years in a support org resolving high-priority customer issues
Hands-on experience with Azure and AWS networking
Understanding of Web Proxy, SSL inspection, Firewall, DNS filtering, Zero Trust (ZIA/ZPA)
Experience delivering products as cloud-based services

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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