Collaboration Solutions Analyst Intern

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Role

We’re seeking a process-driven Collaboration Solutions Analyst Intern to join our IT/Digital Employee Experience Department. This is a Hybrid role, requiring office presence in San Jose, CA, and reporting to the Vice President- Digital Employee Experience.

The Collaboration Solution Analyst Intern will support the optimization and deployment of our internal communication and collaboration platforms, ensuring seamless productivity across global teams. This role involves gathering user requirements, assisting with testing, and creating documentation to drive high adoption of key tools like Slack, Zoom, and Google Workspace. You will directly contribute to enhancing team connectivity and operational efficiency by improving the user experience of essential enterprise applications.

What you’ll do (Role Expectations)

• User Requirements Gathering and Documentation: Interview cross-functional teams to capture specific needs, translating them into clear, concise functional requirements and user stories for collaboration platform enhancements.
• Documentation and Training Content Creation: Create high-quality, user-friendly documentation, training guides, and best practice playbooks for our enterprise collaboration suite to boost feature adoption and reduce support requests.
• Testing and Quality Assurance (QA): Assist with rigorous testing and QA of new features or updates across collaboration tools (e.g., integrations, security policies) before mass deployment, ensuring reliability and a seamless user experience.

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Currently pursuing a Bachelor's or Master's degree in Information Technology (IT), Management Information Systems (MIS), Business Administration, or a related technical field.
• Practical working knowledge of leading enterprise collaboration platforms (e.g., Google Workspace, Microsoft 365, Slack, Zoom).
• Proven ability to listen effectively, document user needs clearly, and communicate complex technical or functional concepts to non-technical stakeholders.
• Motivated self-starter with a passion for innovation and technology, focused on improving the digital employee experience.

What Will Make You Out (Preferred Qualifications)

• Prior experience or coursework involving the administrative backend (e.g., security settings, user management) of an enterprise application like Microsoft Teams, Google Workspace, or Slack.
• Familiarity with IT Service Management (ITSM) principles or experience using ticketing systems (e.g., ServiceNow) to manage and resolve user support issues.

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