Related skills
data analytics customer success salesforce leadership generative ai📋 Description
- Lead and scale a new Mid-Market CS team to drive provider growth.
- Coach junior CS Managers to manage mid-market relationships.
- Refine engagement models, playbooks, metrics, and processes.
- Partner cross-functionally to drive retention, optimization, and growth.
- Analyze metrics and Salesforce data to uncover trends and improvements.
- Build a collaborative, high-performance team culture in a distributed setting.
🎯 Requirements
- 2+ years of sales leadership experience (tech/healthcare preferred)
- Proven track record building teams that hit targets
- Strong cross-functional partnership and stakeholder management
- Superb communication across multiple channels
- Ability to integrate generative AI tools into workflows
🎁 Benefits
- Flexible, hybrid work environment at Soho location
- Unlimited Vacation
- 100% paid employee health benefits (medical, dental, vision)
- 401(k) with employer match
- Sabbatical leave (5+ years)
- Competitive parental leave and fertility/family planning reimbursement
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