Engineering Manager

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

As an Engineering Manager for Zocdoc’s Provider Preferences team, you’ll play a central role in advancing one of the company’s most mission-critical problems: connecting the right patients with the right providers. Zocdoc’s competitive advantage lies in our ability to accurately match patients to providers who meet both their clinical and financial needs, a matching experience that’s seamless, reliable, and deeply personalized.

The Provider Preferences team powers this core capability by building the systems that understand both sides of the marketplace: what patients are looking for, and what providers can offer. Your team ensures that Zocdoc accurately reflects a provider’s insurance participation, clinical expertise, and preferences, so patients can trust they’re booking the right care at the right price.

As the Engineering Manager, you’ll lead the continued transformation of how we model, store, and leverage provider data at scale. You’ll partner with Product, Data, and Design to make the experience of managing provider preferences simple and powerful. Your leadership will directly improve Zocdoc’s matching accuracy, provider conversion rates, and ultimately the quality of care access for millions of patients.

You'll enjoy this role if you are…

• Passionate about using technology to solve real-world healthcare challenges and improve access to care
• Energized by data-intensive, large-scale system design that bridges consumer, provider, and third-party data sources
• A hands-on technical leader who enjoys building alongside your team while guiding architectural direction
• Skilled at collaborating cross-functionally with Product, Design, Sales, and Operations to deliver meaningful impact
• Committed to cultivating a culture of engineering excellence, inclusion, and continuous learning
• Excited by the opportunity to shape LLM-driven and AI-assisted data matching systems that power the future of healthcare

Your day to day is…

• Leading, managing, and growing a high-performing team of full-stack engineers building the backbone of Zocdoc’s provider data systems
• Partnering with Product and Design to define and execute the roadmap for financial fit (in-network insurance management) and clinical fit (provider capabilities and patient needs)
• Owning the technical vision for how provider preference data integrates with Zocdoc’s search, scheduling, and matching algorithms
• Scaling our insurance and clinical taxonomy systems to handle millions of data points efficiently and accurately
• Driving the adoption of LLMs and intelligent matching to unify patient, provider, and insurance data inputs
• Mentoring engineers, driving quality and velocity, and fostering an environment of innovation and accountability
• Collaborating across Zocdoc Engineering to improve infrastructure, tooling, and processes that enable rapid, reliable delivery

You’ll be successful in this role if you have…

• Experience leading software engineering teams working on data-intensive or platform-oriented products
• A track record of shipping impactful features in production environments at scale
• Strong understanding of microservices, distributed systems, and cloud infrastructure (AWS preferred)
• Proficiency in modern web technologies such as React, JavaScript, and C#, with a full-stack mindset
• Experience integrating machine learning or data classification systems into production products
• Excellent communication skills, with the ability to translate technical details into business impact
• A passion for mentoring engineers and influencing technical culture beyond your immediate team
• A bias for action, entrepreneurial ownership, and a deep sense of empathy for both users and teammates

Benefits

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Great Place to Work Certified
• Catered lunch every day along with snacks
• Commuter benefits
• Convenient Soho location