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data analysis cross-functional collaboration trust & safety written communication community standards📋 Description
- Lead daily Trust & Safety operations to protect users and marketplace integrity.
- Collaborate with Product, Data, Sales, Service, and Legal to enforce standards.
- Investigate complex cases and manage high-volume user inquiries.
- Identify trends and escalate insights to T&S leadership.
- Provide feedback to improve policies, processes, and tools.
- Partner with cross-functional teams to execute the T&S mission.
🎯 Requirements
- 1+ years of hands-on Trust & Safety, operations, or service experience.
- Strong written communication to clearly articulate policies via email.
- Analytical, data-driven approach to problem solving.
- Excellent critical thinking with high-stakes decisions.
- Empathy and resilience with user perspectives to navigate sensitive issues.
- Resourcefulness and adaptability with proactive problem solving.
🎁 Benefits
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefits (medical, dental, and vision)
- 401(k) with employer match
- Sabbatical leave for 5+ years of service
- Great Place to Work Certified
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