Related skills
jira netsuite workday servicenow grc📋 Description
- Manage a portfolio of customers across industries and drive success on Zip.
- Advise customers on transforming B2B purchasing to deliver value.
- Build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy.
- Maintain high engagement and customer adoption with loyalty focus.
- Track customer health using data-driven adoption metrics.
- Partner with product and engineering to translate needs into new solutions.
🎯 Requirements
- 8+ years in customer-facing CS, AM, or strategic consulting; B2B SaaS preferred.
- Procurement background with ERP (Netsuite, Coupa), HRIS (Workday), CLM, GRC.
- Excellent interpersonal skills and ability to build trust with customers.
- Strong project management for a dynamic customer portfolio.
- Creative problem-solver with attention to detail.
- Business-process oriented; optimize workflow efficiency.
- Proactive team player; identify process gaps and help across teams.
- Nice to have: payments software experience; SaaS workflow tools; MBA or top-tier consulting.
🎁 Benefits
- Start-up equity
- Full health, vision and dental coverage
- Team building events
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
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